4.c) Viewing Payment Details |
Retrieving Payment Details
When a Pending Order is visible in the Order List you will need to retrieve all of the relevant information required to process payment and fulfill the order. The easiest way to do this is to click the 'edit' link for the order as this will enable you to update the order status, add notes both visible to the customer and private for internal reference, view the shipping method and address, and view the billing details such as billing address and card number. All from a single screen.
Two thirds of the way down the screen you will see the payment type (Visa / MasterCard etc.), Card Number, CVV code and expiration date of the customer's credit card. Toward the bottom of the screen will be the total amount due for this order. You will use this information to process the credit card charge through your company payment processing system (this may be a swipe terminal, p.o.s. software or an online virtual terminal). Once you have authorized and charged the customer's card you may delete the number from the Card Number field if you so wish.
If the charge is successful you should change the status dropdown box to 'Paid - Unfilfilled'. If the card is declined choose a status of 'ORDER ALERT' and attempt to contact the customer to obtain alternate payment. If the customer is unable to provide alternate payment the order status should be changed to 'Cancelled'.
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